深圳市斯莱普科技有限公司-snappercn.com
Tel: 086 (0755) 61559321   61559322   Email: sales@snappercn.com    Hours: Mon-Fri 9am to 6pm GMT+8
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Frequently Asked Questions(FAQ's)  
 
  • 1    What can the Powerseed charge?  
    iPhone’s, Samsung Galaxy’s, Tablets, iPad s, PSP, DS other portable gaming devices. iPod’s and MP 3 MP 4 players. Go Pro’s ,portable cameras, GPS and more. Just about any mobile devices that uses a USB cable to charge it!
  • 2    How do you charge the power bank?  
    With the micro USB cable provided you can use a USB wall charger or the USB from your PC. You can also use a USB car charger.
    Note: Charge time will vary from your PC or car charger.
  • 3    How long does it take to recharge the power bank?  
    All devices have an LED indicator that to tell you when the unit is fully charged- see manual.
    Charge time will vary by device. Typically the Angel Eye requires 3-4 hours for a full charge. Executive Pro will require 5-6 Hours and Solid will require 8-9 hours.
  • 4    Why is my device not charging?  
    1. Make sure the power bank is fully charged.
    2. Try Rebooting your device.
    3. Use original cable
  • 5    My device is showing charging error /compatibility error?  
    1. Make sure the power bank is fully charged.
    2. Try Rebooting your device.
    3. Try using original manufacturer USB cable provided with your device.
    4. Device may actually not be compatible (Not all devices may be compatible. Some devices can only use original manufactures chargers)
  • 6    Powerseed unit has been charged for a long time, but LED indicator still displays it’s not fully charged?  
    1. Make sure you have charged the Powerseed for the recommended amount of time.
    2. Unplug the USB cable and plug it in again and wait a few minutes till it shows fully charged.
    3. Charge the unit for at least 8 hours.
    4. Contact your local dealer or customer service center.
  • 7    How do I know when it’s charging?  
    LED indicators are lighted up
  • 8    How many times can I charge a device in the power bank’s lifetime?  
    Powerseed will take well over 500 charges before losing some capacity. After that it will maintain at least 85% capacity for 1-3 years.
  • 9    How many times a fully charged Powerseed will charge my device?  

    This is based on the size of your battery and the size capacity of the Powerseed model.
    A good reference to use will be 75% – 85%** of the Powerseed battery size divided by your devices battery size. This will help determine the average amount of recharge times.

    The iPhone 4S has a 1420mAh battery and iPhone 5 a 1440mAh battery. The Angel Eye can fully recharge the iPhone 4S and iPhone 5 with some power left over.

    • Angel Eye is 2400mAh 75% is 1800mAh
    • iPhone 4S: 1800mAh/1420mAh = 1.27 recharge time
    • iPhone 5: 1800mAh/1440mAh = 1.25 recharge time
      **75%-85% is used as average for conditions based on climate temperature and usage.
  • 10    Will the Powerseed charge a tablet, iPad?  
    Yes, depending on the battery capacity and output power required. For tablets , i Pads and other devices with large capacity batteries or require higher than 5V/1A for charging we suggest you use the Solid or Infinity.
    The Solid / Infinity has outputs for both 5V/1A and 5V/2.1A for higher capacity and faster charging.
  • 11    Can I use the Angel Eye to charge my device that requires 5V/2.1A like the iPad 3 or iPad 4?  
    Since the iPad 3 and iPad 4 have a 12000MAH battery and require 5V/2.1A for charging. The Angel Eye and Executive Pro will provide a slower charge since it is much smaller in capacity and output. This means they would act more like a trickle charger or battery backup, It would be extending battery usage time more than recharging. You may be required to use your original USB cable for iPad4 and some other devices.
  • 12    I left my Powerseed in the Sun and it is hot?  
    Avoid Heat! It degrades the battery and can lead to an explosion. Wait for device to cool before trying to use. If device is warped discontinue use.
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